FREQUENTLY ASKED QUESTIONS

EVENT

Over 200 of the best athletes from 50 countries will compete in four disciplines, men, ladies, pair and ice dance. This event runs March 16-22, 2020.

All competition events for the ISU World Figure Skating Championships® 2020 will be held at the Bell Centre, located at 1909 Avenue des Canadiens-de-Montréal, Montréal, Québec.

Official practices at the Bell Centre will take place on Monday March 16 and Tuesday, March 17. The competition will begin Wednesday, March 18 and end on Saturday, March 21 with the ISU Skating Awards taking place on Sunday, March 22.  The detailed competition schedule will be available in the new year.

The top skaters in the world will qualify throughout the 2019-2020 figure skating season competitions. The full list of qualified skaters will be confirmed in March 2020.  Competitors are subject to change up to and including the week of the event.

The ISU Skating Awards is a brand-new and exciting event combining breathtaking Figure Skating performances, entertaining music acts, astonishing artistic shows and a dazzling Award ceremony. The new format will take place on Sunday, March 22, 2020 between 16:00 – 18:30 ET and will bring a glamorous finish to the ISU World Figure Skating Championships 2020. Awards from seven categories will be given to outstanding athletes, Choreographer and Coach. Additionally, an innovative mix of Figure Skating, Dance and Cirque Nouveau will be showcased, featuring captivating music acts and several live performances – involving all 2020 ISU World Figure Skating Champions and medalists.

The ISU Skating Awards is not replacing the Exhibition Gala. The new concept is a combination of the Exhibition Gala and an Awards show, creating an improved, exciting and festive event to mark the end of the season. The ISU Skating Awards is a celebration to honour all our athletes who competed in the ISU World Figure Skating Championships 2020 in Montreal and is an opportunity for fans to celebrate with them.

Located just outside the main entrance of Centre Bell, the ISU World Figure Skating Championships 2020 will offer a free Fan Festival all week long! The Fan Festival will provide everyone with the opportunity to experience the Joie de Vivre of the world championships. 

As part of this celebration, you can: 

  • Meet and greet some of the legends of figure skating – and get an autograph! 
  • Take a walk down memory lane and learn the history of figure skating in the “Lace Up” exhibit, including unforgettable performances from the past on our video screen, a “now and then” display of iconic costumes worn by skating legends and figure skating memorabilia from over the decades. 
  • Visit the Gaming & Kids Zone and experience the skating simulation, leave messages for your favourite skaters competing at the world championships, and take a picture at the Kiss & Cry photobooth. 
  • Engage in active living 
  • Grab a bite to eat at one of the food trucks (All food and drink are for purchase). 
  • Get caught up in the ambience of this world-class event with music being pumped out by the Fan Festival DJ, and other local acts. 

TICKET INFORMATION

All-Event tickets are no longer available.  Day tickets are available and can be purchased:

  • Online: montreal2020.com
  • By Phone: 1-877-668-8269
  • In Person at Centre Bell Box Office, 1909 avenue des Canadiens-de-Montréal
    • Hours: Monday to Friday 12pm – 6pm

The All-Event Passport is one ticket that enables access to all competitions and the ISU Skating Awards at Centre Bell. All official practices on Monday and Tuesday as well as the daily early practices are included in the All-Event Passport (excluding the ISU Skating Awards practice that is closed to the public).

Tickets will be released to fans by January 31, 2020 and will be delivered by the delivery type selected during the ticket purchase process (electronic ticket or standard mail).

 Because the ISU World Figure Skating Championships ® 2020 are in Montreal, Quebec, ticket text is written in French. Please click here for English translation.

There are no group discounts.

Yes, a venue map will be available for you to select your seat that illustrates the individual seat sections.

The ticket prices are Canadian Dollars.

The kiss and cry will be constructed between sections 106 and 107.

The judges’ stand will be constructed in front of sections 112, 113 and 114.

The skater’s entrance is located by section 108 beside the Kiss & Cry.

Tickets are NOT refundable. There will be no exceptions to this policy. The event schedule and the competing athletes are always subject to change.

A limited number of complimentary tickets will be distributed at the Fan Festival, Thursday – Saturday.  In-venue announcements during the competition will share further details.

On February 28, 2020 an email that was intended for competing athletes and federations was sent to the wrong distribution list. We apologize for the inconvenience if the email was sent to you in error. There is no action to be taken, please disregard the communication.

The ISU and Skate Canada work together to allow for the small medals to be presented in a public area, allowing fans additional access. However, due to an enhanced schedule the small medal for the men’s free program and ice dance free program are not able to take place publicly. The medals will be given out to the athletes in a closed ceremony with their peers in attendance.

The event is scheduled to take place as planned. Skate Canada has consulted with the Public Health Agency of Canada and they have still assessed the public health risk associated with the COVID-19 as low for Canada.

As the situation is changing quickly, we continue to closely monitor new developments of the evolution of COVID-19 in cooperation with the ISU and the appropriate health authorities.

You can read more about Canada’s response here: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/canadas-reponse.html.

GENERAL INFORMATION

The Skate Canada Spectator Camera Policy is in place at events to protect the safety of athletes and to ensure a distraction-free environment for all spectators.

Personal photography is permitted by spectators but cannot impact the viewing ability of others. All photos taken during the event must be for personal use only and captured on a small digital camera or mobile device.

The following is not permitted at Skate Canada events:

  • Flash photography to ensure the safety of the athletes
  • Camera bags and large camera equipment such as tripods
  • Professional cameras and/or detachable lenses greater than 6 inches or 200 mm

No video recording of any type is permitted within the venue during the competition.

Unauthorized sale, commercial use and/or third-party distribution of photos from events are strictly prohibited. Only accredited team members are permitted to videotape their skater or team from rinkside during practice.

Spectators who do not abide by these restrictions risk having their camera confiscated or being removed from the event by the venue security staff.

This policy is in place at events to protect the safety and privacy of athletes and to ensure a distraction free environment for all spectators. This camera policy falls in line with venue and other sport organization policies.

Collection boxes for athlete gifts will be available by the main entrance. Please refrain from throwing gifts other than wrapped flowers or plush toys/stuffed animals on the ice.

Refillable water bottles are permitted. Centre Bell’s building policy states that all bottle contents will be emptied upon entrance to the building. However, empty refillable water bottles can be brought in and filled at the available water fountains on-site.

Food services are available throughout the concourses. There are also many restaurants located within walking distance to the arena. For more information please contact Centre Bell at 1-877-668-8269.

Handheld flags and fan signs are permitted in the arena, however, must not obstruct the view of or distract other patrons in the stands. Larger fan banners that are intended to be hung in the arena will NOT be permitted inside Centre Bell.  Skate Canada reserves the right to remove any banners and is not responsible for any damaged or lost items.  Airhorns and noisemakers requiring batteries or compressed air are not permitted in the arena. Small handheld noisemakers may only be used following a skater’s program or during ice resurfacing.   

Fans must have their ticket scanned out when leaving the building during the event and tickets will be scanned upon re-entry into Centre Bell.

Centre Bell is a smoke-free building. Smoking is only permitted in exterior designated areas.

Skate Canada does not offer transportation for spectators. For information on public transportation, visit Montreal Tourism website.

Paid parking is available at Centre Bell and parking passes are available for sale at evenko.ca.  Visit the Centre Bell website for details.

The ISU World Figure Skating Championships® 2020 will be broadcast worldwide, check your local service provider for more details.

To find a list of hotels in Montréal, Québec, please visit Montreal Tourism website.

VOLUNTEERING

If you have any questions that you cannot find the answer to here, please forward them to [email protected].

If your question is about the venue, please contact Centre Bell at 1-877-668-8269.